Job Roles

Working for Ashton Home Care means you will be part of one of Dudley's leading providers of homecare. We value our staff and see them as the key to success for our business. We believe that the way to deliver the best customer service is to have a great team of staff.

Support and training

Team members are supported from the beginning to ensure they are able to deliver the very best quality of care to all our service users. At Ashton you will receive continued support and training throughout your career to continually develop your skills and knowledge.

What it takes to join Ashton

To work with Ashton Home Care it is essential that you have a genuine care for others, good communication skills and the ability to understand what each of the roles entails. Care experience is useful but not always necessary as we provide full training.

Having access to transport and flexible availability is also advantageous. We offer excellent rates, flexibility, training and all the support you need to fulfil your role.

Care Worker

A care worker plays a vital role in the lives of their service users. Key responsibilities include:​

  • Supporting individuals in their own homes, with their care requirements, while promoting independence. Each visit typically lasts from 15 minutes to a few hours. You’ll be expected to travel to customers based across the region, so a full valid UK driving license and access to a car is essential.
  • Sleep ins and waking night are also available.
  • Ensuring all care is delivered to a high standard, and documented within the individual’s care plan.
  • Personal care – you’ll be expected to help service users with a number of tasks, such as getting into and out of bed, washing, bathing and dressing, or, where necessary, providing continence support.
  • Overseeing medication – you’ll be responsible for helping customers to manage their medication after the appropriate training has been provided.
  • Home help and running errands – you’ll provide help with tasks and chores around the home, such as vacuuming or preparing meals. Many of our customers require support getting out and about – you’ll assist them with tasks such as shopping or picking up prescriptions.
  • Companionship. An important part of your role is to provide good company for your service users. You’ll become someone to talk to and someone to listen to. You must treat your service users with dignity, patience and compassion at all times.

It’s ideal if you have a previous care background but this is not essential as full training will be provided – in fact some of our best carers have never worked in care before but they have a calling to ‘care’ for others that is unbeatable. You will have excellent interpersonal and communication skills and have the ability to develop strong working relationships. You will have a kind and caring nature, a serious commitment to work and a desire to work in an organisation where you can make a real difference to the everyday lives of people who need a helping hand.



The care supervisor is the critical link between the service user and our care service. You will use your skills of analysis to turn each service user's requirements into a bespoke homecare service that exceeds their expectations. If you enjoy inspiring your team and providing the very best homecare and support to service users, then this exciting opportunity could be exactly what you are looking for.

As each service user is unique, every day will be different. Our priority is to support service users to live the lives that they choose, keeping them in control as far as they are able. You must have a good understanding of what people in need of homecare and support require, and of best practice in providing social care. Care supervisors will be expected to have, or to be working towards an NVQ level 3.

The care supervisor is responsible for setting up the care plan for each customer and making sure we deliver what we promise. This involves visiting new service users, and where they wish it, their families, to create a tailored care and support plan. Together with the care coordinator you will find a care worker with the right skills, knowledge and personal attributes to match the service user's requirements. The supervisor will then introduce the care worker to the service user and keep the service user up to date with any changes.

Excellent communication skills are key to this vital role. You must be able to build trusting relationships with customers, their families, staff and other professionals such as district nurses, GPs and occupational therapists. The care supervisor has responsibility for taking new care workers through the induction process and providing on-going guidance, training and supervision. You will often find yourself in the role of assessor, mentor, coach and trainer.

Care supervisors need to be compassionate and self-assured, and have the knowledge and ability to model good practice whilst being prepared to challenge poor performance. You will regularly monitor the quality of service that your team of care workers provide and take action to make improvements if necessary.

Care workers may work over the weekend or evenings so care supervisors must be able to work flexibly. You will need to be able to travel between customers’ homes by providing your own transport.

This is a challenging role and as a representative of the Ashton Home Care brand you can be proud of being part of a strong supportive team, championing the rights of our service users.



The care coordinator is responsible for the continuity of care for all of our service users. This vital role has a huge impact on the lives of many people who rely on our care and support. If you want to join a dynamic team making a positive difference to our service users' lives, then this could be the role for you.

Service users tell us that what really matters to them is having a stable team of caring and professional care workers whom they can rely upon. Working alongside the care supervisor, the care coordinator will be responsible for making this happen. The ability to problem solve and think clearly when under pressure is essential for this important role in our company. You will use your excellent planning, organisational and IT skills to make sure that each service user receives the care and support that they expect on time. This involves:

  • Allocating care workers with the right skills and experience to deliver the best quality care and support to each service user
  • Organising care worker rotas to minimise changes to the service and travel between service user's homes
  • Responding efficiently to day to day changes in the care and support packages

The role offers the opportunity for developing positive working relationships with service users, their families and the Ashton care team. You will provide a crucial link between each service user and their care worker. You will often deal with queries from service users about their care and support. This requires a sensitive understanding of service user needs and a supportive telephone manner.

The care coordinator must also be clear about the best way to work with care worker schedules to maintain continuity in the delivery of care. You will need to build strong relationships with the care team so you can call upon extra cover when needed. In line with Ashton Home Care policies you must be committed to anti-discriminatory practice and customer rights.

Care workers may work over the weekend or evenings so the post holder must be willing to be part of the on call emergency team rota.

This role offers a great step into social care and the opportunity to be part of a strong supportive team striving to provide the best homecare and support services.